Customer relationship management

    Customer relationship management

     

    Digital technologies are placing the end-user at the center of the decision making process and Customer Relationship Management becomes a key tool to ensure and measure  customer satisfaction.

    Specialized by business sector (banking, insurance, distribution, construction, etc.), CRM solutions are designed to address the specific needs of all stakeholders in the business development process.

    When selecting a CRM solution, specific industry requirements must be addressed and need to be covered, CRM solution need to be able to manage all stakeholders of the business development value chain, they need to provide native mobility features and more generally, they need to enable the digital transformation of the full customer relationship process. Selecting the appropriate CRM solution and developing the related implementation roadmap represents a key strategic milestone in the transformation of the customer relationship processes.

    With a strong expertise in customer relationship management developed over the last 20 years, Wevioo helps its customers implement customer-focused business development organizations, efficient pre-sales and post-sales processes, and set-up the required tools to successfully manage all interactions with your organization's ecosystem.

    Wevioo offers the following services to its customers:

    • A solid knowledge of CRM solutions,
    • A proven track record in solution selection processes (CRM, SRM, BI, etc.),
    • IS transformation project management capabilities,
    • Change management expertise.

    Wevioo also helps its customers implement efficient and managed sales organizations.
    Assessment of the organizations and their level of “client-orientation”.

    • Process improvement and implementation.
    • Organization of Customer Contact Centers
    • Outsourcing of Customer Contact Centers
    • HR and talent management
    • Dashboard design